Payment methods
Credit card (American Express, Visa, Mastercard)
Money order
Bank transfer

For shipments to Nigeria and Indonesia we only accept Bank transfer.

Shipping info
see "shipping cost" page on the Info menu

Novelli offers a 30 days full item purchase price return guarantee should you be unhappy with any purchase you make.
This offer is limited to new, unused products returned to us in their original condition and packaging with the
original sales receipt. Returns are to be sent prepaid.
Smoking pipes must be new and unsmoked. Used, filled or dipped fountain pens are not considered new and are not
offered a full refund guarantee as new.

In those rare cases that there is a warranty claim we will work closely with you and the
manufacturer to insure your satisfaction.

Customs and Duty
Customs and duty charges are Country specific and the responsability (sp) of the buyer. There is no duty charge for
shipments within the E.U. although VAT charged apply. Exchange rates are quoted at a best estimated number, actual
exchange rates charged will vary slightly based on time and date charged by your credit card company.

If you have any question or need additional information, please contact us at